Refunds & Returns Policy
Thank you for shopping at City Link Shipping Store. We take pride in the quality and reliability of the products we offer, designed to support your moving and shipping needs. However, we understand that there may be instances where you need to return a product. Below is our Refunds & Returns Policy:
Returns
- Eligibility Window: You have 30 days from the date of purchase to return an item.
- Condition of Products: Returned items must be unused, in the same condition you received them, and in their original packaging.
- Non-Returnable Items: Custom-made or personalized items, final sale items, and perishable goods are not eligible for returns.
Refund Process
- Initiate a Return: Contact our customer service team to start the return process and receive a Return Authorization Number (RAN).
- Ship the Item: Pack the item securely and include any forms provided by our customer service team. Clearly mark the RAN on the outside of the package.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
- Receiving Your Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.
Questions
If you have any questions concerning our return policy, please contact us. Our team is dedicated to ensuring your satisfaction and will work with you to resolve any issues.
